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Janet Bivens, MD

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Janet Bivens, MD
Kendrick Family Practice
(19 Reviews)
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5900 Hillandale Dr Ste 300 Lithonia, GA 30058
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
Was this family doctor friendly?
Extremely Friendly
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous
December 12, 2011
I've been with this doctor for almost 24 years. Years 1 thru 20 were good. After that it seems they implemented changes that only benefited them. It became hard to reach the office. I talked more with the answering service than the office staff. They did correct that issue, but lately, it seems that they are interested only in how many patients can be seen vs. the quality of time with the patient. I was told that the appt. times are 15 minutes, 5 minutes for intake and 10 minutes with the doctor and if I wanted a longer appt. I should have asked for a 30 minute appt. Well that was all new to me. Health Grades website indicates that she sees about 40 patients/day. Let's see 40 patients @ 10 minutes= 6hr day @ average co-pay of $25= $1000 a day. That's a good day for the doctor, but what about the patient?
by J. F. McGhee
October 15, 2011
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Did you experience unnecessary pain during your visit?
No
Did this provider have reasonable prices?
Yes
by Anonymous
August 29, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous
August 12, 2011
Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. Their office equipment was in superb shape and looked very advanced. I definitely felt safe under their care.
by James
August 03, 2011
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous
May 17, 2011
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
by Anonymous
April 26, 2011
Did you experience unnecessary pain during your visit?
No
Did this provider listen to your input and concerns?
Yes
Did they follow up with you after your appointment?
No. I still haven't talked to them.
by Anonymous
April 21, 2011
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous
March 21, 2011
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Map and Directions
5900 Hillandale Dr Ste 300, Lithonia, GA 30058