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Janet Bivens, MD

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Janet Bivens, MD
Kendrick Family Practice
(19 Reviews)
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5900 Hillandale Dr Ste 300 Lithonia, GA 30058
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Would you recommend this family doctor to others?
Yes
Does this provider have helpful information available online?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Lillian B Robinson xxx.xxx.213.38
August 20, 2013
Their office was clean enough, nothing special though. They briefly listened to me, but quickly downplayed everything I said or stopped paying attention. I wouldn't feel comfortable sending my friends and family here. Their care was less than stellar. It takes them forever to get back to me. I never get my questions answered within a reasonable time period. Every time I visit, I have to remind them why I'm visiting them. It makes me feel like they don't care about me.
by missy xxx.xxx.129.147
June 27, 2013
Has this provider ever cancelled your appointment on you last minute?
They try not to, but sometimes it happens.
Was this provider's office too cold?
No, it was fine
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous xxx.xxx.235.194
May 30, 2013
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.253.66
April 09, 2013
Does this provider promptly return your phone calls?
No, I have to wait weeks before I hear back
Did this provider answer all of your questions?
No, I left confused and frustrated
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
by Anonymous xxx.xxx.35.105
April 05, 2013
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.138.106
November 14, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Cynthia Cooper xxx.xxx.249.173
April 24, 2012
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
Would you refer this provider to a family or friend?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Is this provider's business conveniently located?
No, its really far from the freeway and other shops
by Anonymous
February 15, 2012
I felt very safe in their care. I definitely trust them. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years.
by Leisa G
January 19, 2012
This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future.
by DEBORAH MATHIS
December 27, 2011
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Map and Directions
5900 Hillandale Dr Ste 300, Lithonia, GA 30058