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James Kinahan, MD

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James Kinahan, MD
Dunwoody Village Clinic
(31 Reviews)
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5471 Chamblee Dunwoody Rd Atlanta, GA 30338
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Consumer Feedback

(31 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Great experience from check-in to check-out. From the moment I walked in the door I felt at home. I would recommend Kristen Tinker and her team to all of my friends and family.
by Kat xxx.xxx.198.225
February 11, 2015
Was this doctor's staff friendly?
Yes
Does this doctor use current and safe equipment?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was the provider's staff helpful and knowledgeable?
Yes
Does this provider remember you by name?
Always
by Anonymous xxx.xxx.2.88
November 20, 2014
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Would you refer this provider to a family or friend?
Yes
Does this provider give unbiased advice?
Yes
by Anonymous xxx.xxx.172.118
January 29, 2014
They could've used quite a few more staff members. They were very understaffed and I ended up having to wait quite awhile. I am always looking for the best in the field to recommend to others, and I did not find that here. I will never return, nor recommend them to anyone I know based on my experience. They barely ever answer any of my questions over the phone, and I've had to make way too many appointments. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. The wait was absolutely ridiculous. It messed up my entire day.
by Brian xxx.xxx.96.111
January 03, 2014
Was this provider friendly?
Yes
Does this provider offer flexible appointment times?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
by Anonymous xxx.xxx.52.200
December 26, 2013
Did this provider answer all of your questions?
Yes
Did this provider prominently display their diplomas or business license?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by kelly xxx.xxx.2.41
November 06, 2013
I have been a patient of Dr. Kinahan's for 7 to 8 years. I have also been seen by the PA's whom I have complete confidence in. The clinical staff is great and very competent.

However; as the past 4 months or so the office support staff has been pretty rude, unprofessional and unresponsive. Calling for anything is painful. I am usually told to hold as soon as the phone is answered, and when they decide to come back to the line, often rushed and made to feel like I have completely disrupted their day. Sometimes I have not been able to reach anyone, as the phone just rings without being answered.

My prescriptions have taken 2 days to be called in and I have had to remind the Dr's office to make the call. Unfortunately, for me, the level of service and patient experience has significantly degraded over time.

The courtesy of the front office staff has waned tremendously...to the point that I have decided to look for another healthcare provider. It's clear that these folks are stressed, probably overworked, and unhappy. The problem is they are taking out their frustrations on patients.

by Kobi Varner xxx.xxx.213.37
October 31, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider answer all of your questions?
Yes
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider remember you and your circumstances at every appointment?
Yes
Were you able to relax during your appointment?
Yes
by Anonymous xxx.xxx.2.71
October 25, 2013
One of the first things I noticed when I came in for my appointment here was that the building was not handicap-accessible. I didn't see any ramps or wheelchair accessibility, which seemed kind of strange to me. They always made sure that I wasn't in any pain. Their prices were very fair. The level of care you get for the price is outstanding. I was given a polite greeting when I walked in. It was nice to be acknowledged. They were late a few times to my appointments. I wish they had made more of an effort to be on time. Never received results from an Ecko Cardiogram test made in December 2012. Still waiting. I have reported this office to the AMA for discipinary action. Receptionist totally without a clue.
by jpbellanca@bellsouth.net xxx.xxx.200.198
June 21, 2013
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Were the waiting room chairs comfortable at this provider's office?
Extremely comfortable; I could have fallen asleep
by Anonymous xxx.xxx.145.136
March 21, 2013
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Map and Directions
5471 Chamblee Dunwoody Rd, Atlanta, GA 30338