Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. This orthodontist had a very kid-friendly office. With everything from magazines to TV's in the waiting room to games, I would think that kids would find this a fun place to go. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. Just as a side note, this business is really conveniently located and is close to everything. It is right off and freeway and close to all kinds of shops. I was able to do my shopping for the week right after my appointment.