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Healthy Smiles of Delaware

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Healthy Smiles of Delaware
Healthy Smiles of Delaware
(8 Reviews)
> Get Phone Number & Directions
1700 Shallcross Avenue Suite 2 Wilmington, DE 19806
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Consumer Feedback

(8 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
2 star average for Recommended
Value
1 star average for Value
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Does this provider remember you by name?
No, I always have to remind them
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Do you trust this dentist to only recommend dental procedures you need?
Not really, they've recommended a few things I don't need
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
by Anonymous xxx.xxx.214.213
September 09, 2013
The receptionist is rude and ignorant. She refused to talk to me till I went on the web site printed the medical forms, filled them out , fax them to her and then it is entered into their system. I was trying to tell her that my son has disabilities and see if they would be able to take him for an emergency appt. She continued to cut me off to tell me that nothing can be done till she had the forms and the information was put in the system. I asked her once I filled them out would they call me not him. She said they would call the number on the form. She still was not understanding that he is an adult child with disabilities. I filled out the forms and faxed them over and waited. That night my son tells me that someone kept calling about his teeth. I called the dentist right away and left a message to please call me and gave all my numbers again. Next day still no call. Finally I call them. Same rude receptionist, claims she never got my message. When I tried to schedule a appt. she says he missed his appt. that morning. I told her that he has disabilities and should not of been called. She told me she personally spoke to him and did not get that impression. She also was kind enough to tell me that we would not be able to get another emergency apt since we missed the first one. My son would have to wait a week in pain. The WORST part was I got a bill in the mail for a no show fee, 75 bucks. When I called to dispute the bill guess who I spoke to, the same rude lady. I asked to speak to the dentist and was told he would call me. I never heard from him but the nasty letters keep coming asking for their money.
by Magspie xxx.xxx.85.65
August 17, 2013
I'm very surprised to see negative reviews. I've been going to Healthy Smiles in Trolley Sq. since 2008. I went in with multiple issues and have been back as a satisfied customer ever since. The Dr. has never tried to do any unnecessary work and the hygienists and assistants are always very nice and professional.
If there is any criticism I could think of, it's that visits aren't normally quick. If you consider that Dr. Sweeney is the only dentist there, it's certainly understandable that he wouldn't rush through one patient to get to another. It's always busy there when I go but he takes the time to explain anything that needs to be done I never feel rushed to get out of the chair for the next customer.
The office is clean and neat, reception tries their best to be accommodating and helpful when it comes to insurance matters (a source of everyone's frustration I'm sure).
I would recommend Dr. Sweeney highly and hope you find this review helpful
by Glen B xxx.xxx.40.2
March 29, 2013
Their staff was not that friendly, and didn't go out of their way to make me feel welcome. They didn't help me as much as I was hoping and didn't answer all my questions. The office was easy enough to find. I would never visit them again. I was very disappointed. The dentist did not fix the tooth I was having the problem with, he started working on the one that would bring him more money. Run don't walk to this dentist if you value customer service.
by Tea xxx.xxx.143.29
February 20, 2012
They are over-priced. We did not get a call to remind us about an upcoming appointment and then they charged us $103!
by Kenpokathie
December 19, 2011
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did your mouth feel clean after your appointment?
Definitely! It felt more clean than it's ever felt!
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
by Anonymous
October 18, 2011
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
September 13, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Would you recommend this dentist to others?
Absolutely Not
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
by Anonymous
May 31, 2011
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Map and Directions
1700 Shallcross Avenue Suite 2, Wilmington, DE 19806