They have really great customer service here. They always put their customers first, regardless of the situation. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They took the time to explain in detail plenty of techniques I could practice at home to prevent cavities and tooth decay. They were very polite and helpful and made sure that I had everything I needed.