Does this provider welcome questions?
Yes, they don't mind answering my questions
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously