They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They are extremely reliable, and have never canceled any of my appointments. When comparing them to others I have visited for the same condition, they are among the best I have seen. They are the most attentive psychiatrist I've ever met. They always listen carefully to whatever I have to say. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate.