I couldn't believe how patient they were with first-time mothers. It didn't matter how basic the first-time mother's question was, they were always happy to spend time explaining everything to them. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. They had a huge selection of magazines in the waiting room. I was able to find some of my favorites and they kept me entertained while I was waiting for my appointment. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want.