They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. They always make sure to return my phone call as soon as possible. They've never left me waiting. I got an appointment quickly. I've never had to wait too long.