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Heidi Brookenthal, DO

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Heidi Brookenthal, DO
Advocate Health Care
(9 Reviews)
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2545 S. King Dr. Chicago, IL 60616
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
3.5 star average for Value
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous xxx.xxx.1.4
April 09, 2013
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Was this family doctor friendly?
Extremely Friendly
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Kelly xxx.xxx.43.163
February 03, 2013
Did this provider's staff seem to respect him/her?
Absolutely not. They were always complaining about him/her
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
by jokey xxx.xxx.136.43
January 24, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Camille DiCaro xxx.xxx.173.236
July 18, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by willie Kay Major xxx.xxx.253.3
June 27, 2012
I was given a polite greeting when I walked in. It was nice to be acknowledged. I will definitely refer my friends and family here. They were great and I think more people should know about them. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy.
by sherry
February 27, 2012
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
January 11, 2012
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider remember you by name?
Sometimes, but not always
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
by Anonymous
November 10, 2011
Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. They made the extra effort to make sure every question and concern I had was addressed.
by Barbara Brown
October 03, 2011
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Map and Directions
2545 S. King Dr., Chicago, IL 60616