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Summerfield Family Dental

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Summerfield Family Dental
Summerfield Family Dental
(58 Reviews)
> Get Phone Number & Directions
11319 Big Bend Road Riverview, FL 33569
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Consumer Feedback

(58 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I'm writing to express huge disappointment following a recent experience my wife had with your dental practice. Despite being a loyal patient, she encountered an issue that I believe warrants the business owners attention. Due to unforeseen traffic delays, which she communicated ahead of her appointment, she arrived 10 minutes late. Unfortunately, the reception she received was less than understanding. The interaction with the front desk staff, who insisted on rescheduling despite her efforts and the long commute (20+ minutes delay due to traffic), was unacceptable. We all know that dentists run behind and always are delayed, yet we still go and get our teeth cleaned. To be turned away from something your industry does as a common practice is asinine.

I would suggest that the management team gather feedback on patient interactions with front desk personnel. These individuals need to be evaluated like any other business to see if their interactions ensure that all patients feel valued and respected, regardless of unforeseen circumstances, and if not, be removed from the practice. Given the litany of negative reviews, you should look into this immediately before you lose more than just my wife as a patient.
by Orlando xxx.xxx.41.35
February 13, 2024
Can I give a Zero Review? Do not go to this dentist, I dont even know where to begin but took four visits to get a crown, on the forth try the dentist could not fit properly so suggested grinding down my healthy teeth below to fit properly!
by Al xxx.xxx.140.10
January 23, 2023
Always come back to this office when I have insurance they will accept.
Very good cleanings, friendly staff.
by Rose Aguilera xxx.xxx.225.146
August 28, 2017
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Does this provider welcome questions?
Yes
How would you compare this provider to others in his/her field that you have visited?
The best
Did you think that this provider was thorough with you during your appointment?
Very
by Anonymous xxx.xxx.28.236
October 08, 2014
Professional and competent
by John xxx.xxx.97.157
August 27, 2014
Would you recommend this provider to others?
Yes
Does this provider use current and safe equipment?
Yes
Will this Dentist try to get you an appointment ASAP if you have an emergency?
Yes
Did the Dentist's staff seem friendly and welcoming to you?
Yes
Was this provider friendly?
Yes
by Anonymous xxx.xxx.205.132
April 01, 2014
My main concern is the cleanliness of the office. It's not very clean per se and everything is OLD. the tools that hang on the table near your chair didn't have plastic on them and I have never seen that before. Every other office I have been in changes out plastic and keeps a plastic type cover over the area where the dentist holds the drills and such. this area is touching your mouth. so it makes sense to do that. they do not do that. not a good sign and im nervous about what else they do not protect. I cant say this will be my regular office. As far as the chair side manner ... I would say that it was a little difficult getting my point accross and they didnt seem to want to get down to all my issues and why I was there at once. "we can deal with that later" was more or less the attitude. The doctor addressed that one thing, regardless of what I wanted to mention in regards to the full background of my mouth and sent me on my way. I get it ... but also as a new patient, that doesnt put me at ease that next time you are going to want to listen. I will update my rating after going some more...if I can stand the fact that the tools are not covered in plastic.
by Unknown xxx.xxx.180.51
December 04, 2013
Was this dentist's staff friendly?
Yes
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was the toothpaste used during your cleaning enjoyable?
Yes
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by norman b xxx.xxx.209.20
October 18, 2013
Was the dental equipment clean?
Not really, it could have been much cleaner
Were you able to relax during your appointment?
Not really, I was a little uneasy
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Was it easy to find parking at this provider's office?
Yes, it was convenient
Has this provider ever cancelled your appointment on you last minute?
Yes, I'm never confident that my appointment will actually happen
by lost appointment xxx.xxx.116.86
October 03, 2013
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.170.93
September 27, 2013
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Map and Directions
11319 Big Bend Road, Riverview, FL 33569