They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. The oil they used during my massage was absolutely fantastic. It looked and felt very expensive, and it smelled amazing. It is so refreshing to see a provider that you can tell truly cares about their appearance. They strive to maintain a professional appearance and look their best at all times. I am always seen as soon as I walk in the door. I call at the last minute many times!