It was easy to get the appointment time that worked for my schedule. It was nice of them to offer some sample toothbrushes and toothpaste for me to take home. I was able to figure out which toothpaste I liked without having to buy anything. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy.