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Eric Jackson, DDS

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Eric Jackson, DDS
Burlin Dental Group
(32 Reviews)
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4687 Rockbridge Road Stone Mountain, GA 30083
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Consumer Feedback

(32 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I am very disappointed as a new patient. I was told to sit in an office after my examination and that the dentist would be in to tell me the results from the examination. After 10 -15 min., I was then told the dentist was busy and that someone would call me that day or the next to discuss the findings. No one ever did. I even took into consideration that Thanksgiving was in the midst of it all so I gave extra days to see if i would get a return call...NO, it has been 10 days so I decided to call and got a Marika on the phone that was rude and told me, their manager was on leave, when I told her that's not my problem all I want is to know why no one had called me back and if anything was put in for future approval for what was found from the examination, she said she didn't know, and its not all about you." if its not all about me and I am coming for service then who is it about? I am the patient, a new one at that. I will not be going back there!
by Karen xxx.xxx.25.76
December 05, 2019
Too one sided. The view of the patient is more synonymous with what the insurer can pay.
by Dr JJD xxx.xxx.76.241
November 09, 2015
he is excellent, he makes sure your comfortable and the staff does too. then he does what is needed to help you.
by Mia xxx.xxx.32.169
September 22, 2015
Would you recommend this dentist to others?
No
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.35.159
December 28, 2013
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Were the waiting room chairs comfortable at this dentist's office?
Extremely comfortable; I could have fallen asleep
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Sandy xxx.xxx.75.95
November 14, 2013
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
Are you going to visit this provider again?
Sure
Was this dentist friendly?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.172.64
September 03, 2013
I was very satisfied with Burlin Dental until I had to wait 35 minutes for my scheduled app. After I was called, I was seen by the hygienist for a follow-up, which took about 15 minutes. I was then told I would be seen by the dentist in 10 minutes. Ten minutes however turned into 40 minutes, afterwhich I proceeded to go to the front desk to announce that I was leaving and that I felt my time wasn't being valued. The receptionist was very apologetic and noted that they were short staffed. A staff member approached me and asked if I was leaving and I replied, yes. She in turn placed my file and some other paperwork on the counter and turned around and left. I was so annoyed. I phoned a few days later to speak to the office manager and to express my concern to only to get their voicemail. I left a detailed message and received a call back from the office manager 2 days later. He was very apologetic and validated my concern. He then went on to say that he would share our conversation with Dr. Jackson and Dr. Jackson would be calling me. Well its been a week and I'm still waiting for Dr. Jackson to phone me. I valued Burlin Dental's time by being on time for my appointment but I wasn't given the same courtesy. For me this is a matter of customer service and if I am to pay for a service that lacks this very important element...I move on. I have found another dentist.
by Jacci xxx.xxx.35.159
July 29, 2013
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Definitely not, I wasn't given information until long after my procedure had been finished
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Did this provider show attention to detail?
Kind of, but not very much
Did this dentist thoroughly examine your teeth?
They examined them, but not very thoroughly
Is this business in a safe neighborhood?
Kind of, I didn't feel completely safe
by Anonymous xxx.xxx.37.2
April 16, 2013
Was the waiting area spacious?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Does this provider remember you and your circumstances at every appointment?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous xxx.xxx.241.254
April 09, 2013
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
by Anonymous xxx.xxx.172.232
March 26, 2013
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Map and Directions
4687 Rockbridge Road, Stone Mountain, GA 30083