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Westown Pediatric Dentistry Pllc

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Westown Pediatric Dentistry Pllc
Westown Pediatric Dentistry Pllc
(16 Reviews)
> Get Phone Number & Directions
4090 Westown Parkway West Des Moines, IA 50266
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Consumer Feedback

(16 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
Several phone calls were necessary to make an appointment. Inexcusable wait time of 35 minutes. Then to be informed that the appointment I made was just a consultation, which had not been communicated to me. Rooms are multi-child rooms with unattended patients. "Sedation" with "generic Valium" is pushed for any kind of work, with an "administration fee" of $200+ for giving it to your child after you purchase the prescription and bring it to their office. The actual dentist only spent about FIVE minutes with my child. I would not trust this office with my child.
by ANONYMOUS xxx.xxx.180.146
October 01, 2014
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Were you able to relax during your appointment?
Yes
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous xxx.xxx.167.182
July 25, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.35.121
March 12, 2013
This was the worst experience in a doctors office i have ever had, this is the reason kids are afraid of the dentist. I was referred here by our family dentist who wasn't comfortable dealing with the complex issues my daughter had. Upon entering the office you can hear several kids screaming from the back rooms. By the time my daughter got back to see the dentist I had to hear how the dentist was already an hour and a half behind and didn't have time to deal with my daughters cracked tooth. The dentist and the staff were very short with my daughter and not empathetic at all about the pain she was experiencing, they kept telling her she wasn't listening and she needed to do what they said. Then they told me that they needed me to reschedule because there wasn't time and they weren't going to have time to get her in for about 6 days. Needless to say I expressed my feelings to them and I scheduled with a different dentist instead but I fear that my daughter will now be afraid to go back to the dentist again.
by Sb8407 xxx.xxx.230.244
February 09, 2013
Was this provider's office too cold?
Way too cold, I thought I would catch hypothermia
Was there annoying music playing while you waited or during your visit?
Yes, it was downright irritating!
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did this provider show attention to detail?
No, I was afraid they were going to forget something important
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
by kathyhuff xxx.xxx.215.230
October 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.174.206
August 02, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.164.72
May 29, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Amanda T xxx.xxx.27.4
May 17, 2012
They answered most of my questions but I could have used more information. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I felt like my needs were mostly met, but they didn't make any extra effort. The office was easy enough to find. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. The dentist walked away right in the middle of my son asking her a question and didn't come back. She was looking right at him when he asked but ignored him and walked away. They didn't explain charges very well.
by Angela xxx.xxx.211.101
March 12, 2012
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
by Anonymous
December 28, 2011
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Map and Directions
4090 Westown Parkway, West Des Moines, IA 50266