Directory > Providers > Doctor > Family Doctor > KY > La Grange > Ann Roberts, MD > Reviews

Ann Roberts, MD

Nearby

Family Doctors

Norton Community Medical Associates - Crestwood

Crestwood, KY

Norton Community Medical Associates - Crestwood

Crestwood, KY

Norton Community Medical Associates - Crestwood

Crestwood, KY

Norton Community Medical Associates - Crestwood

Crestwood, KY
Get Featured on Wellness.com > Learn More
Ann Roberts, MD
(15 Reviews)
> Get Phone Number & Directions
1031 New Moody Ln Ste 300 La Grange, KY 40031
Add a Review

Consumer Feedback

(15 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Would you refer this provider to a family or friend?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
How would you compare this provider to others in his/her field that you have visited?
Fairly Average
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.223.146
February 26, 2013
I was a patient here for 7 years and they made several errors on labs, appointments, etc. I had recently gone for symptoms of diabetes and Abbey Heffner,nurse pratitioner told me I could come in ASAP for a fasting glucose tolerance test. I fasted for the test and they drew a thyroid level instead. When I informed the staff that the test was for a glucose tolerance test they stated she did not order it. The lab tech drew extra blood in case she wanted to check a HGBA1C when Abbey Heffner came into the office later in the day. I was told I could remain NPO and wait to see if she ordered it. (she wasn't coming in for hours) Abbey ordered a BMP which does not diagnose diabetes. They then called me to tell me my labs were normal. Of course they were!!!!
I needed a form filled out for employment stating I had no physical limitations and no contagious infectious disease. Below was a line that asked about recent TB skin test and results. I told them to draw a line through the TB skin test as I had it done through my previous and current provider.(I'm a RN and it is required. and is free through employers)Abbey Heffner, ARNP refused to sign it stating since the TB test wasn't done in their office. I then made a request to have a small note saying when I had my last physical, that it was normal and that I had no history of infectious disease. (I just recently had a physical there.) I also offered to obtain medical records of my TB skin tests and they refused because they were not done in their office. The receptionist stated that Abbey Heffner, ARNP would not sigh it or give me a form because I did not PAY for my TB skin in their office. I then requested all medical records and went to an urgent for a physical and paid out of my pocket!!!! I will not be returning to that horrible place where the staff are rude and they ONLY want MONEY!
by alias(they'll know) xxx.xxx.109.22
October 12, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Would you refer this provider to a family or friend?
Yes
by Anonymous xxx.xxx.138.139
September 25, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.24.161
May 08, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.82.94
April 10, 2012
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did this provider prominently display their diplomas or business license?
No, I never saw one
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
January 03, 2012
Did this provider use excessive foul language?
No
by Anonymous
October 28, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous
August 24, 2011
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Anonymous
August 01, 2011
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider have reasonable prices?
Absolutely!
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
by Anonymous
July 02, 2011
Add a Review
Map and Directions
1031 New Moody Ln Ste 300, La Grange, KY 40031