They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They were somewhat easy to reach in an emergency. They didn't answer the call at first, but did eventually call me back. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs.