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Richard Wan, MD

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Richard Wan, MD
(10 Reviews)
> Get Phone Number & Directions
PO Box 129 Morgantown, KY 42261
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Consumer Feedback

(10 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me and rush me. The staff talk loudly abt personal issues. the last time i visited one nurse joked and called a coworker retardewhich is beyond unperfessional. I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, since u have to sign in but they still didn't acknowledge me. I was disappointed that their staff didn't seem to respect them very much. They weren't disrespectful but I could tell they didn't have a very good relationship. I definitely think that I could have gotten much better service somewhere else. I was amazed at how poorly the staff treated me.
by adc xxx.xxx.212.208
March 27, 2013
Let me start by saying this is my opinion... I am not posting slander. I am relaying my experiences.
It is nothing to get there at 8 am with an 8:15 appointment and still be in the waiting room at noon, and finally get out when the clinic closes at 5. If you "know someone" inside the clinic you may be slipped in the back door so you don't have to wait. Or, don't bother making and appointment at all because those without appointments will be seen before the appointments are called. Do NOT make an appointment unless you have NOTHING to do and NOWHERE to be!
Secondly. I would like to state that Dr. WAN himself is a WONDERFUL DOCTOR. He is very caring about his patients and shows total respect for them. However.... The staff of the clinic is terrible! They are rude, argumentative, and hateful. The front desk is terrible. Even the nurse practitioners in the office seem to think they are better than, and have the right to over rule, the doctor in the office. Prescriptions are being written wrong, they try to prescribe the most expensive medicines that they can find and they will reduce a child's needed medication because they don't think the child should take what the doctor has been prescribing for a year!
Now, when you need something done outside of office, such as an appointment for a test or procedure, they will schedule it...eventually... and then you will get the letter in the mail AFTER the appointment has passed. Getting medicine pre-authorized? Good luck! They will do it when they get to it. And then, it may POSSIBLY be done right. Be sure to take it upon yourself to contact your insurance company to monitor the submission and completion of the pre-authorization forms!
They will do anything they can to milk your insurance. I am not even talking in the line of narcotic medicines! They will not write prescriptions for refills on maintenance medicines so that you will have to return to see them EVERY month. And when you do that, then they start ordering this test, or that test, or another test that has already been done multiple times even though there is no medical reason for the test to be done.
I do not like going to the doctor for anything. But I used to be comfortable going to this one. It has gotten horrible! If Dr. Wan would "clean house" and rid the office of the waste it would likely be a good place to go again!
by k webb xxx.xxx.71.23
December 15, 2012
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Did this provider listen to your input and concerns?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.71.23
November 05, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.219.22
July 02, 2012
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous
February 28, 2012
They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. Just as a side note, this business is really conveniently located and is close to everything. It is right off and freeway and close to all kinds of shops. I was able to do my shopping for the week right after my appointment. I was given a polite greeting when I walked in. It was nice to be acknowledged. I will definitely recommend them to my friends and loved ones. I was very happy with their care and treatment. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything.
by LINDA BALLENGER
February 21, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
January 14, 2012
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Anonymous
January 11, 2012
Did you experience unnecessary pain during your visit?
A little, but it was bearable
Are you going to visit this provider again?
If I need to, I'll return
Did this provider use excessive foul language?
No
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous
January 02, 2012
Were you able to relax during your appointment?
Not really, I was a little uneasy
Does this provider remember you and your circumstances at every appointment?
No. I have to re-explain my circumstances every time
by Anonymous
May 16, 2011
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Map and Directions
PO Box 129, Morgantown, KY 42261