Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Does this provider treat every client equally?
No, they definitely favor certain clients
Were you able to relax during your appointment?
No, I was on edge
Are you going to visit this provider again?
Only if I couldn't find a better substitute
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute