Was the waiting area spacious?
Yes
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did they follow up with you after your appointment?
Yes.