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Northwestern Dental Group

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Northwestern Dental Group
Northwestern Dental Group
(6 Reviews)
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4343 Old Grand Avenue Suite 205 Gurnee, IL 60031
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
3 star average for Value
I went for an implant consultation and saw the owner of this practice, Dr. Larry Mulvaney. He was great and took me through the entire process of what having implants means. He was very thorough and knowledgeable and put me at ease. I found him through an article in Chicago Magazine. Gurnee wasn't convenient for me, so they made an appointment in their new Implant Dental Care Center in Niles. This place was amazing and Dr Mulvaney's surgical team were ready and waiting. I had three implants done and I was in and out in just over an hour. I really didn't have any pain at all--they even offered me sedation if I wanted it--didn't know they could do that!. If you are thinking about implants, Dr Mulvaney is the guy to see.
by Richard xxx.xxx.16.150
October 25, 2012
Dentistry for me is very difficult but Dr Kevin and his team really did a great job making me feel comfortable and to my surprise were completely painless. Im so glad i was referred to them. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. Before they even scheduled my treatment, they went over in detail all their different payment plans and exactly how much my procedure would cost. It was nice knowing exactly how much I was going to have to pay beforehand. They always take that extra step to make me feel special. I always enjoy my appointments here. I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all.
by john xxx.xxx.84.108
October 24, 2012
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does this provider offer flexible appointment times?
Yes
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.106.217
September 26, 2012
They ignored my questions and my appointment seemed rushed. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. They didn't help me as much as I was hoping and didn't answer all my questions. My grandchildren actually got turned away, denied treatment because my daughter owed past money on their account. I was going to offer to pay it but then I got so upset, I told my daughter that we were leaving. This is after the girl at the desk said she had to go ask the doctor if he could still see the children with having monies owed. The Dentist did not even bother to come out and talk to us nor did offer to let my daughter pay a partial payment of the $100.00 she owed on account. I don't understand why they did not tell her this when she made the appointment instead of humilitating us in front of other patients. I have a lot of friends in the area with young grandchildren whose children have asked us if we know of any good dentists in the area who are good with young children. I definitely would not refer them here!!
by ANNOYED AND HUMILIATED xxx.xxx.99.42
July 18, 2012
Did your mouth feel clean after your appointment?
Yes, my mouth felt clean after my appointment
Did your teeth cleaning feel rushed?
No
Did this provider prominently display their diplomas or business license?
Yes
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
by Anonymous
March 16, 2011
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this provider show attention to detail?
Kind of, but not very much
Was this provider's staff friendly?
Yes
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
by Anonymous
March 08, 2011
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Map and Directions
4343 Old Grand Avenue Suite 205, Gurnee, IL 60031