I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. Their prices were very fair. The level of care you get for the price is outstanding. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation.