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Lance Martin, Dentist

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Lance Martin, Dentist
Spring Valley Dental Group
(10 Reviews)
> Get Phone Number & Directions
904 East Highway 50 O Fallon, IL 62269
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Consumer Feedback

(10 Reviews)
Service
5 star average for Service
Environment
2.5 star average for Environment
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Expertise
1 star average for Expertise
Caring staff and doctors!
by Nate F/ xxx.xxx.212.138
April 20, 2017
I would highly recommend this practice to anyone I know! Great service and staff!
by Kenny_L xxx.xxx.136.92
April 19, 2016
Dr. Martins staff at Spring Valley are professional and courteous to the patients.
by Romona xxx.xxx.50.49
November 03, 2015
If you're someone who doesn't like to go to the dentist, you need to start going to Spring Valley Dental Group! Your mind will be changed!
by K. Corch xxx.xxx.140.41
July 29, 2015
Very helpful with insurance issues.
by Lindsay E. xxx.xxx.228.13
June 03, 2015
Dr. Martin is excellent with customer service and as a dental provider. I received the best dental care I have ever had from him.
by Faith xxx.xxx.228.43
April 28, 2015
My dentist is a straight shooter. He's not there to make you feel bad, but he will give you an honest answer if you need to hear it. I appreciate that.
by Sarah xxx.xxx.134.239
December 23, 2014
Deceptive Billing Practices!

I moved to the area in late 2013, and needed a dentist. I called the SVDG and asked if they took my insurance, they said they did. I scheduled an appointment and was seen. At that time (December 2013) they told me that my insurance company covered the visit 100% and I didn't have to pay anything out-of-pocket. I was happy with the service, and I needed a crown, so I scheduled additional appointments for that, plus appointments for other family members. Each time, I was told that the procedure was covered, or in the case of the crown, I paid the percentage that the insurance company did not pay.

In June 2014, seven months after the first appointment, I received a bill for several hundred dollars! It turns out that not only is the SVDG not a member of my insurance plan, but they also charged a rate higher than my coverage pays for EVERY procedure.

I know that not confirming with the insurance company is my fault, but I truly believe that, since they know what networks they are not in, they should have known whether or not their fee was over my plan's allowance for non-network coverage and told me at the time of the appointment. I also think it is very deceptive that I didn't receive any bills until I had a significant amount of work done. Their continued statements on what was covered and to what level prevented me form knowing that I was going to have to pay HUNDREDS of dollars from my own pocket!

This is a "buyer beware" scenario, check and double-check before having a procedure done with Spring Valley Dental!
by Anonymous xxx.xxx.83.132
July 18, 2014
I know for a fact that they have lots of patients, but I've never had to wait a long time. I had an amazing experience, and they were by far the best I've ever been to. They are always prepared for my appointment and remember everything about me. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I was satisfied with my visit and feel that it was time and money well spent.
by anonymous882 xxx.xxx.132.215
December 06, 2013
My daughter experienced a botched brace job which caused her teeth to buckle in a weird manner. Dr. Lance Martin not only fixed the problem but brought confidence back to both my daughter and myself with regards to dental health. Thank you so very much for the caring attitude and wealth of experience and knowledge. Your staff are also have a high degree of knowledge and that caring attitude.
by MAF333
January 01, 2010
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Map and Directions
904 East Highway 50, O Fallon, IL 62269