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Premier Dental Group

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Premier Dental Group
Premier Dental Group
(17 Reviews)
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7891 Broadway Merrillville, IN 46410
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Consumer Feedback

(17 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Somewhat
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Was the music playing while you waited or during your visit pleasant to you?
No
Does this provider have a good professional reputation within your community?
Not really
Did the waiting room furniture appear to be clean?
Yes
by Anonymous xxx.xxx.122.169
May 15, 2014
Did this provider wear an obnoxious cologne?
Not at all, their cologne smelled great
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous xxx.xxx.205.142
May 06, 2013
Did this dentist thoroughly examine your teeth?
Yes, they examined my teeth thoroughly
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
by Anonymous xxx.xxx.36.63
April 19, 2013
I called this dentist because they were in my network. Big Mistake. I asked for a quote over the phone and after giving them all of my information including my insurance I.D. and teeth number for the root canals I would be needing, I was told I'd get a call back within 2 hours for pricing. 3 hours later I called and the woman said "I'm sorry you got the wrong information but we don't price quote over the phone and we DEFINITELY DON'T call peoples insurance companies!" Okay. Well why did the girl take all of my info? hmm... 15 minutes later the original girl (Ashley- only person with a brain or customer service skills at this office) gave me a call back with a price of $78 a tooth. When I told her what had happened, she put me on hold to scold the other employee like it couldn't wait until I was off the phone. Even though I was happy that she did yell at the other girl, I felt like it was not the right time because that meant putting me on hold again. So I went ahead and made my mistake, I mean my appointment and went in. The office was nice and clean which earned them a star. My appointment was at 5 and I didn't get numbed until 7:15 all the while no one is in the room. The girl who gives you the pricing and stuff acts like it's an inconvenience that your inquiring about any type of pricing. Isn't that your JOB, sweetheart? I was in the room for about 1.5 hours and she came in to give me my pricing and she quoted me at $148 a tooth. I asked about the $78 and she said "I'm sorry you got the wrong information but that's not what it is." with an attitude. When I asked why the girl told me that on the phone or how it could have gotten mixed up and WHY I KEPT HEARING THAT LINE she said "Look do you want to get it done or go somewhere else?" I was baffled. It took everything for me not to get up and walk out and spit in someones face. So FINALLY the dentist comes in and as I'm ASKING A QUESTION! puts the topical numbing ointment in my mouth! Great, cause I can really ask a question now. I didn't get ANY of my questions answered. He went a head and did one of my root canals, had to numb me 3 different times and then let the assistant FINISH IT! WOW! Needless to say, It's been 1 week and I'm in the worst pain of my life. My tooth that he worked on has been throbbing with pain ever since he touched it. (It never hurt before the root canal.) I called and they said "Oh wow, that's not normal. You should come back in so Doctor can take a look." Greattttt, I'll get right on that, lady. My tooth is seriously killing me. I am taking about 2 vicodin a day. All the staff act like your bothering them except for a select few. They didn't change their gloves after touching the X-RAY button on the wall in a different room and that really grossed me out. I honestly will not go back here ever again. I have my own attitude, I don't need 12 more from my dentist office. Not a comfortable, welcoming, friendly setting at all. AVOID THIS OFFICE!
by Anonymous xxx.xxx.122.98
April 15, 2013
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous xxx.xxx.159.99
April 10, 2013
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous xxx.xxx.241.237
December 07, 2012
Did this dentist offer you anesthetic when appropriate?
No, I told them I wasn't comfortable, but they didn't respond
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Do this dentist have a good professional reputation among other dentists?
Somewhat, but they aren't very respected
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
by Anonymous xxx.xxx.6.95
October 01, 2012
This place was horrifying!! I waited over an hour in the hot ass dirty waiting room in some serious pain. The staff never asked me if I were comfortble and I over heard them bashing on other patients while I waited forever. The doctor spent literally ten minuets with me and They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not friendly at all, I didn't feel welcome there. They didn't help me as much as I was hoping and didn't answer all my questions. It was pretty hard to find the building, but I eventually found it. Something seemed very sketchy about the place. STAY AWAY!
by DISGUSTED xxx.xxx.109.57
July 24, 2012
Did this provider answer all of your questions?
Some were answered
by Anonymous xxx.xxx.105.10
June 13, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
I got lost, but eventually found it
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.104.30
April 16, 2012
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Map and Directions
7891 Broadway, Merrillville, IN 46410