They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. I was very satisfied with my visit. They were helpful and I left feeling encouraged. They always made sure that I wasn't in any pain.