Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. They examined my teeth very thoroughly to make sure they didn't miss anything. It was nice to know when I left that everything had been taken care of. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously.