They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. They're really great about taking their time with me, and they don't mind answering my questions. I've never felt like an annoyance to them no matter how many questions I have. There's been quite a few times where I've been on my way to my appointment, and they've called me to postpone it. It's not all the time, but it's still annoying. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. I love that they always make sure I'm able to be with my child at all times. They go above and beyond to make sure my child and I are always comfortable.