They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They were so nice and gave me a huge selection of toothbrushes and toothpastes to choose from after my appointment. They really make an extra effort to make their patients feel special. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They always make sure to return my phone call as soon as possible. They've never left me waiting.