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Bernard Westerling, MD

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Bernard Westerling, MD
Umass Community Physicians
(9 Reviews)
> Get Phone Number & Directions
76 Summer St Fitchburg, MA 01420
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Would you recommend this doctor to others?
Yes
Does this doctor use current and safe equipment?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Yes
Was this doctor's staff friendly?
Yes
Did this provider seem current about the latest advancements in their field?
Mostly
by Anonymous xxx.xxx.116.92
July 31, 2014
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was this family doctor's staff friendly?
No, they were rude
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did they follow up with you after your appointment?
No, but they said they were going to!
by Anonymous xxx.xxx.15.23
August 23, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider have reasonable prices?
They were decent, but not very affordable
by Anonymous xxx.xxx.123.123
March 12, 2013
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were the waiting room chairs comfortable at this family doctor's office?
Yes
by Shari xxx.xxx.182.199
October 17, 2012
They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more.
by Samii
March 05, 2012
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Would you recommend this family doctor to others?
Yes
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
May 24, 2011
Would you recommend this provider to others?
I Already Have
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous
May 23, 2011
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
May 15, 2011
Does this provider use current and safe equipment?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
March 21, 2011
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Map and Directions
76 Summer St, Fitchburg, MA 01420