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Millbrook Dental

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New England Dental Group

Worcester, MA

Dentists of Worcester

Worcester, MA

Robert J. Gauthier Jr., DMD

Northborough, MA

New England Dental Group

Marlborough, MA
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Millbrook Dental
Millbrook Dental
(8 Reviews)
> Get Phone Number & Directions
9 Millbrook Street # 1 Worcester, MA 01606
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
4.5 star average for Recommended
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Was this provider's office clean?
It was satisfactory
by Anonymous xxx.xxx.224.98
September 30, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.247.113
August 27, 2012
I've gone to this dentist for many years and I would usually have good experiences, but then it started going down hill. I scheduled an appointment to get my wisdom teeth checked because I was in pain. I was 10 minutes early and I checked in and sat down to wait. About 5 minutes later another woman walked in and checked in and sat down. About a minute later she was called in. I walked up to the secretary staff and asked her why this woman is going in before me and her response was, "Oh we mistakenly scheduled 2 appointments in the same time slot." Mind you, I had my 4 month old daughter with me waiting there as well and needing to be breastfed after waiting so long. I didn't get in until about half hour later or more. The dentist was nice and always is and I got my teeth checked and before I was about to leave, the secretary gave me a pack of breath mints and saying sorry for the inconvenience with the scheduling. I was about to find a new dentist at that point, but I said I'll give it another try. So, I go in again a few months down the road for my wisdom teeth again and when I show up, there is nobody there and the door is locked. I'm sitting there waiting in my car (with my newborn again) deciding whether or not I should leave. They ended up showing up and I went inside to check in. There was a young girl about 14-15 years old or so at the desk and I tell her what I'm there for and she says, "yeeahhhh...." and doesn't do anything else and I thought this was unprofessional. So I sat down an waited. And then they are telling me they can't find my file and are looking through all their cabinets and rushing around and I'm thinking, "I'm a regular here, what is going on?" and they finally find it. And again, I was seen by the dentist and then I left. I called in a few weeks later to schedule an appointment and I'm on the phone with the secretary explaining what's going on and I got hung up on! They didn't bother to call me back either, and I didn't care. I've had it with the staff over there. They are always rude, unprofessional and need to get their act together. The dentist is a nice man and works well with his patients but I'm tired of all the scheduling issues and rudeness from the staff. It wasn't like this years ago, I don't know what happened. I'm switching over to my husbands dentist at Baystate Family Dental in Worcester, they are very nice over there.
by Angry Patient xxx.xxx.14.92
July 25, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.224.98
June 04, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.162.243
April 24, 2012
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.
by Tabitha xxx.xxx.192.249
February 22, 2012
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by Anonymous
November 17, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did your gums bleed excessively after your appointment?
Not at all! They were very gentle and careful
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Are you going to visit this provider again?
Without a doubt!
Did this dentist give you your invoice promptly?
Yes, they gave me one when I asked
by Anonymous
May 18, 2011
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Map and Directions
9 Millbrook Street # 1, Worcester, MA 01606