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Brian Casserly, MD

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Brian Casserly, MD
Reading Internal Medicine
(16 Reviews)
> Get Phone Number & Directions
20 Pond Meadow Dr Ste 206 Reading, MA 01867
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Consumer Feedback

(16 Reviews)
Service
4.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
2.5 star average for Value
Were the waiting room chairs comfortable at this doctor's office?
They were average
Does this doctor use current and safe equipment?
Yes
Was this doctor's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Do you feel confident that this provider will work with you until a solution is reached?
No
by Anonymous xxx.xxx.226.5
February 24, 2015
Did this provider answer all of your questions?
No, I left confused and frustrated
Was it easy to make an appointment with this provider?
Yes
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous xxx.xxx.124.202
February 04, 2013
He was quick to ask a question but did not listen to the answer. He did not answer any questions except for short almost rude answers. He acted like it was a bother to even be in the office whit him. Even though it was a check up no one took my blood pressure, pulse or anything. I have heart and blood pressure issues!
The staff was not that friendly, and didn't go out of their way to make me feel welcome. It was pretty hard to find the building, but I eventually found it after asking several people where it was.
He needs to go to school to learn how to listen and learn how to care or retire!
by No longer your $$$$ xxx.xxx.150.82
July 05, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.123.36
May 01, 2012
They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They always make sure to return my phone call as soon as possible. They've never left me waiting. I was confident that they were using the latest treatment methods. The chairs in their waiting room weren't the best but they served their purpose and I couldn't complain. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable.
by A Guthrie
January 27, 2012
I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. The chairs in their waiting room weren't the best but they served their purpose and I couldn't complain. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place.
by Zipporah
January 24, 2012
This practice is very backward, no email, very primitive computer system, making appointments is a nightmare. It is very difficult to get a referral outside the small pool of Winchester hospital specialist that are tied to the practice. This is clearly outside normal behavior of most practices and is why I am changing primary care physicians. I would NOT recommend this practice if having freedom to choice a specialists(without hassle) from the complete list of physician in your insurance network is important to you.
by doy
December 28, 2011
Are you going to visit this provider again?
Sure
by Anonymous
November 15, 2011
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous
November 04, 2011
Was it easy to make an appointment with this provider?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was this provider's staff friendly?
Friendly Enough
by Anonymous
October 27, 2011
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Map and Directions
20 Pond Meadow Dr Ste 206, Reading, MA 01867