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Carroll County Dental Associates

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Carroll County Dental Associates
Carroll County Dental Associates
(28 Reviews)
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603 Nursery Road Westminster, MD 21157
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Consumer Feedback

(28 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
The whole experience was a mess. Tried to book an appt online, after 2 days w no response I called and told the woman that I would be a new patient, needed a cleaning and would like an overall check up to discuss work I knew needed to be done. She asked if I was in any discomfort - and apparently this is where things went wrong - I told her I had periodic sensitivity that might be a cavity, it was one thing I'd like looked at. She apparently then booked me for an Urgent Care apt, but never told me that - I waited 2+ weeks for the apt so it never occurred to me this was a rush apt. Got to the apt and had to listen to Christmas music a week before Thanksgiving, patients in the waiting room all bonded over how irritating the music was and then how long each of them had been sitting there waiting past their scheduled apts. The Dental Tech and Dentist were fine, good at explaining everything, etc. The dentist let me know what work I'd need done and it was to be expected - what was NOT expected was that I'd just been showed out without a Cleaning or anything else done. A Cleaning and New Patient Exam each have to be separate visits, then the work itself a 3rd visit - so without insurance I just paid $165 to have almost nothing done and be told to make 2 more apts to do what I'd booked to begin with & then another for the actual work. The estimates are insanely high - like crazy, crazy high. 40% more than I paid for dental work in NJ - literally the only thing in MD that costs more than NJ since we moved 15 mos ago. Every single decent dentist I've ever worked with has been far kinder to those without dental insurance than you will find here. No one should pay more than $300 for a Cleaning!

They explained I'd been given an Urgent Care apt...so follow this, if you need Urgent Care here you will wait more than 2 weeks to be seen & evaluated & then have to make additional appts to get the work done at a later date. So understand that Urgent Care at this facility means a minimum 3 week wait, and that's when they speed things up. And that's assuming they book you right to begin with and listen to anything you've said.
by Sorcha xxx.xxx.101.116
November 19, 2021
I have dealt with this office for a number of years and have always been generally satisfied but felt that unwanted & unnecessary services were aggressively promoted. My son was told he had three cavities but when he went to have them filled, a different doctor could not find them all. I had a filling replaced which have never bothered me but accepted the doctor's advice. After two attempts the new filling is still a bother with food trapped between teeth. Service has always been good & friendly with appointments kept on a timely basis. There is just a lack of confidence.
by Anonymous xxx.xxx.101.237
October 07, 2014
Does this provider treat their staff well?
Kind of, but not very well
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
Did you receive sample toothbrushes or toothpaste to take home?
No, I didn't receive anything at all
Would you recommend this dentist to others?
If I Had To
by Anonymous xxx.xxx.97.109
January 14, 2014
I could not be more pleased with my experience at Carroll County Dental Associates. From the front office staff to the hygienist and of course Dr. Wilkerson, I was treated with dignity and respect throughout every visit. I spent several years neglecting my dental health and Dr. Wilkerson has been incredible kind, patient, and professional throughout my treatment. I have been dental phobic for years and Dr. Wilkerson listened to my concerned ensured that I was completely comfortable and happy during all my treatments. I have brought my whole family to this practice and everyone I've interacted with has been positive, pleasant and sincerely dedicated to making patients happy.
by Ellen xxx.xxx.7.188
December 07, 2013
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.133.159
February 28, 2013
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous xxx.xxx.255.5
January 08, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Deborah xxx.xxx.61.102
August 09, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.76.179
August 06, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.211.180
June 14, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.29.37
March 29, 2012
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Map and Directions
603 Nursery Road, Westminster, MD 21157