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Miriam Dougherty, MD

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Miriam Dougherty, MD
(38 Reviews)
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2000 Washington St Newton Lower Falls, MA 02462
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Consumer Feedback

(38 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Was this provider's office too cold?
No, it was fine
by Anonymous
May 10, 2011
Are you going to visit this provider again?
Sure
by Anonymous
April 28, 2011
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was this provider's staff friendly?
No, they were rude
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
by Anonymous
April 25, 2011
Would you refer this provider to a family or friend?
Yes
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this provider friendly?
Yes
by Anonymous
April 22, 2011
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider friendly?
Yes
by Anonymous
April 09, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
March 28, 2011
They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. I was highly impressed with how comfortable the chairs in the waiting room were. Their standard of patient comfortability is obviously very high and it showed throughout the entire appointment.
They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. Their staff is very friendly and professional. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations.
by Anonymous
March 16, 2011
I needed a new eye doctor and made the tremendous mistake of giving Dr. Miriam Dougherty a chance....from the beginning, the whole experience was a complete and total disaster. The eye exam itself began a good 30 minutes after the scheduled appointment. I was the first scheduled appointment for the day; there was no absolutely no reason for a 30 min delay. The eye exam lasted approximately 5 to 7 minutes and Dr. Dougherty seemed extremely rushed and completely indifferent.

My contact prescription needed to be re-filled and seeing as the prescription would remain unchanged, Dr. Dougherty needed the specifics of my current contact prescription so she could order the correct contact prescription (I'm not entirely sure why she didn't have the specifics herself after she just completed the eye exam). I called Dr. Dougherty's office the same day as the exam (June 26) with the contact specifics. By the end of July, the contacts still had not arrived. My wife called her office in late July and was told Dr. Dougherty had the contact specifics in her file, but it would help her if we could call back with the prescription details. I called the next day and gave the specifics to her secretary (Amy) who told me there was a problem with the lab which is why the contacts were taking so long. Dr. Dougherty referenced a "back order with the lab" as a reason for the delay as well when speaking to my wife. I was told by Amy in July that the contacts will be re-ordered and they will be in touch within a few days when they arrive. August came and went with absolutely no contact from Dr. Dougherty's office. I called the office on August 31st and was informed by Amy that the contacts were NEVER ordered because Dr. Dougherty needed the "contact specifics" in order to fill the prescription. I'm no doctor, but I would think Dr. Dougherty would be able to fill out a simple contact prescription after completing the eye exam AND been given the "contact specifics" on two separate occasions.

I don't know if the reason for the delay was laziness or gross incompetence from all parties in the office....but to wait over 2 months for a contact prescription and get the run around as to the reason for the back-up is simply unacceptable. If you are looking for a new eye doctor, I strongly suggest finding someone…..anyone besides Dr. Dougherty
by Anonymous
September 01, 2010
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Map and Directions
2000 Washington St, Newton Lower Falls, MA 02462