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Padonia Dental Associates

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Padonia Dental Associates
Padonia Dental Associates
(27 Reviews)
> Get Phone Number & Directions
109 Old Padonia Road Hunt Valley, MD 21065
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Consumer Feedback

(27 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3.5 star average for Value
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.230.133
April 23, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.36.202
April 04, 2012
I was a patient at Padonia dental for a over decade. Jackie is an awesome hygenist and Dr. Vallar is very nice and competent. I endured an inconvenient and unflexible cleaning schedule because it was close to work and Jackie was nice. The dental care I received was good.

Today there was a billing issue. My insurer refused an $85 payment to Padonia for a routine cleaning. Padonia contacted me about the issue and I was working with my health care provider to get it resolved. I spoke with a gentleman in billing at Padonia and explained what was going and how I was working to resolve the issue with my insurer. He said he understood and to just contact them with any updates.

The bill was paid on 2/24 but unknown to me my claim was sent to collection the week before. I thought the issue was resolved because my insurer paid the bill but I was getting harassed that the bill was not paid by some collection agency in India. Turns out that Padonia wanted to collect a $25 service fee from me before they called the collection agency to stop them from harassing me even though the bill was paid.

I understand that Padonia wants their money and they deserve to be paid. I requested that since I was a long-term patient that never had a billing issue in 10 years could they please waive the $25 fee. They said no. When I said I considered not being a patient any longer they were ok with that. I assume that they would rather collect $25 today and give up $350+ a year in revenue for the next 30 years. Not to mention the loss of goodwill. I will not recommend Padonia to any of my employees or friends.

I have never been one to post a reviews. But I felt so put off by the staff that I chose to leave a comment today. I will miss Jackie and Dr. Vallar but I think that their business will suffer more from losing a long-term valued customer.
by Steve xxx.xxx.66.12
April 04, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.131.131
February 27, 2012
I was completely satisfied with my visit and feel that it was time and money well spent. I am lucky to have found such a great dentist. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They were absolutely amazing and make others in the same field look like beginners. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They always make sure to return my phone call as soon as possible. They've never left me waiting.
by dave
December 02, 2011
It is impossible to get an appointment at their office. They are always booked and have a long waiting list. They could've used quite a few more staff members. They were very understaffed and I ended up having to wait quite awhile. They needed to pay a little more attention to detail, to make sure they didn't make any mistakes. I could tell their entire attention wasn't focused on me. I do not like this practice. They are almost rude on the phone and they don't care how long you have been with them they make it claer they have plenty of patients. I have been going to them for over 10 years and over the last 4 they have been quite awful.
by Another BCPS Teacher
December 02, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
November 25, 2011
Was the waiting area spacious?
Yes
Does this provider promptly return your phone calls?
Yes
Did this provider listen to your input and concerns?
Yes
by Anonymous
October 03, 2011
They are almost always unavailable. It was difficult to get an ideal appointment time that fit my schedule. They barely acknowledged me and rushed me in and out of the office. My teeth cleaning felt kind of rushed. I was hoping they would clean them a little better. I don't feel like I can count on them to work with me until they find a solution for my situation. They always seem like they're going to give up on me. I trust them to only recommend dental procedures I actually need.
by BCPS Teacher
September 28, 2011
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did this dentist practice good oral hygiene?
Yes, I could tell they practiced good oral hygiene
Does this provider promptly return your phone calls?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous
September 07, 2011
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Map and Directions
109 Old Padonia Road, Hunt Valley, MD 21065