Reviews for Children's Dentistry Of Sanford in Sanford, ME

We recommend Dr Mark and his staff highly! My kids love this dentist!

by J Fisher xxx.xxx.128.57

January 05, 2022

State of Maine Rule Chapter 9 in section 02-313 for Board of Dental Practice, Unprofessional conduct under 32 M.R.S.A. 1077(2)(F) - C. The obtaining of any fee by fraud or misrepresentation. In June 2016 my son was evaluated for a dental procedure. In July, x-rays taken 2 months prior were forwarded and verified received by the Mark Lucier's office. In July, the Dental office submitted an estimate to the ****** of $1,880 with $1,218.50 being the out of pocket patient responsibility. The procedure was scheduled for October 21, 2016. In September prior to the procedure the ****** met with the Dentist again to ensure that the pre-auths and estimate was good. The Dentist confirmed and took half payment. After the procedure, the ****** received a bill for $4,470 with a patient responsibility of $3,434.60 (more than double the original estimate). The ****** asked why there was such a discrepancy - The dentist confirmed that the x-rays sent were never consulted in preparing the estimate. In addition, the dentist charged for another x-ray and performed a significant portion of work that could have been deferred (cleaning) or was not needed (Space Maintainers, already had a previous dental consult on this and deemed recommended but not needed). The ****** tried to negotiate a smaller bill in which the dental office refused and threatened collection. The ****** felt forced to accept a no-interest term for the full amount. Then, a month after this bill, the insurance called and explained that anesthesia would not be covered and would be another $2,980.80 that was completely the patient responsibility. The ****** had previously asked specifically about anesthesia and was assured multiple times that proper pre-approvals had been gotten. Futher, the anethesia practice advised the ****** specifically that the pre-approval could only be done by the dentist, leaving the ****** at the mercy of the dental practice. When the ****** asked about this additional charge, the practice admitted that they never called Anesthesia directly, ignoring the ****** specific request to ensure proper pre-approvals. This practice has shown a level of incompetence that should be studied. The ***** feel, at a minimum, that Mark Lucier obtained his fee by fraud and misrepresentation when he refused to correctly provide an estimate using the dental exam and x-rays available to him. Had he utilized the available information, he would have provided a different and more accurate estimate.

by Peter xxx.xxx.127.54

April 10, 2017

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Were the restrooms clean at this provider's office?

Yes, they were immaculate!

Did they follow up with you after your appointment?

Yes, they made sure I had everything I needed!

Did you leave the office feeling satisfied with your visit?

Completely!

Was this provider's office clean?

Yes! I was amazed at how clean it was!

Is this business in a safe neighborhood?

Absolutely, It is the safest neighborhood around

by happy mom xxx.xxx.169.179

September 21, 2012

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Did this provider leave you unattended for an extended period of time?

Not at all! They were always present and attentive

Did they follow up with you after your appointment?

Yes, they made sure I had everything I needed!

Does this provider have helpful information available online?

Yes, they have a great website and are present in many online directories

Has this provider ever cancelled your appointment on you last minute?

Never, they are very reliable.

Did you experience unnecessary pain during your visit?

No

by jgoulet xxx.xxx.81.142

September 21, 2012

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Did this provider answer all of your questions?

Yes

Was this provider's staff friendly?

Yes

Did you leave the office feeling satisfied with your visit?

Yes

Was this provider's office easy to locate?

Fairly Easy

Are you going to visit this provider again?

Sure

by Anonymous xxx.xxx.168.112

September 18, 2012

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Did this provider answer all of your questions?

Every question I had was answered thoroughly

Was this provider's staff friendly?

Yes

Did you leave the office feeling satisfied with your visit?

Completely!

Was this provider's office easy to locate?

Fairly Easy

Are you going to visit this provider again?

Sure

by Anonymous xxx.xxx.169.179

September 18, 2012

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Did this provider answer all of your questions?

Yes

by Anonymous xxx.xxx.44.66

August 14, 2012

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Did this provider thoroughly explain the risks and benefits of your treatment?

Yes, they made sure I had all the information I needed to make a decision

Did this provider pressure you to purchase any unnecessary products during your visit?

Absolutely not! I was never uncomfortable

by Anonymous xxx.xxx.206.198

August 13, 2012

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Dr. Lucier was the only dentist in the state that was willing to fix my young daughter's diseased tooth. Every other dentist I met with told me it wasn't worth fixing and wanted me to pull it. I couldn't disagree more with the previous reviewer. Dr. Lucier is the nicest dentist I've ever met with and my daughters new tooth looks like brand new.

by Avery's Mom xxx.xxx.154.63

August 07, 2012

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Did this provider answer all of your questions?

Yes

Was this provider's staff friendly?

Yes

Did you leave the office feeling satisfied with your visit?

Yes

Was this provider's office easy to locate?

Absolutely! It couldn't have been easier!

by Anonymous xxx.xxx.229.247

July 13, 2012

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