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Channing Smith, MD

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Channing Smith, MD
Center For Family Medicine
(29 Reviews)
> Get Phone Number & Directions
214 N. West Ave. Jackson, MI 49201
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Consumer Feedback

(29 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Dr. Smith, was great and so was most of the staff. The women who are in charge of prescriptions however, are the worst and do not represent him well.

I needed blood pressure medication and they failed to make the necessary arrangements. When I approached them they were rude and told me it could be up to a month or two before I could get my prescription by then I could have had a stroke. They refused to let me see Dr. Smith. They said it was impossible for me to see him and told me how over worked they were as well as underpaid. which is none of my concern. I just wanted my medication. After two hours of arguing with them I assured them I would not leave and would wait for him until he went to his car. Finally they gave in and I got my prescription. No person should have to put up with such rude,uncaring,inefficient behavior. I have never in my life encountered such obtuse behavior from medical staff. The rest of the ladies were always wonderful.

Dr. Smith is a sweetheart and I am sorry I had to change doctors because of those two self-absorbed, lazy, inefficient women.
by Little Motherling xxx.xxx.178.201
July 20, 2015
Was this doctor's staff friendly?
Friendly Enough
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Did you leave the office feeling satisfied with your visit?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Yes
How would you compare this provider to others in his/her field that you have visited?
Better
by Anonymous xxx.xxx.128.8
September 30, 2014
I have been seening Dr. Smith when he 1st started practicing and he is great but his staff is less than to be desired for. I can rarely get an appointment when I am sick, have even been told to go to the ER since they could not fit me in when I call at 8:00am for a sick appointment.

My percriptions always get messed up and I end up waiting extra time. Currently going on 3 weeks between the company who filled my 90 day mail order and the office staff. The company called to renew my perceiption and were told by Dr. Smith office no and I needed to follow up with the Doctor. When I called Dr. Smith office to find out why I was rudely told it was called in 2 days ago. It has been over a week since then. I called my 90 day mail order company this morning to find out what was going on to find out they received the percription on Friday to fill. I am completely out of medicine. So I called Dr. Smith office again to get an emergewncy local fill and the person who filled the percriptions is having family issued and might be in later today, no one else is able to help me now to get it straighten out.
This is not the first time me or my family has had issued with his staff and if it doesn't get straighten out he is going to be losing patients because all of my family goes to him.
by Jana xxx.xxx.195.33
June 09, 2014
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous xxx.xxx.50.103
February 03, 2014
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider always put the customer first?
Yes, they always put customers first
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by Anonymous xxx.xxx.108.15
August 11, 2013
Was this family doctor's staff friendly?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was this provider's office too cold?
No, it was fine
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous xxx.xxx.193.244
June 24, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider have reasonable prices?
Absolutely!
Are you going to visit this provider again?
Without a doubt!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.97.171
June 20, 2013
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Does this family doctor use current and safe equipment?
Yes
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous xxx.xxx.61.130
May 29, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did you experience unnecessary pain during your visit?
No
Did they follow up with you after your appointment?
Yes.
by Jessica xxx.xxx.90.228
January 25, 2013
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.134.170
January 14, 2013
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Map and Directions
214 N. West Ave., Jackson, MI 49201