They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. This was one of the most informative appointments I think I have ever had. All of my questions were answered and I left feeling very educated about my condition. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance.