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A Di Lorenzo, MD

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A Di Lorenzo, MD
Somerset Ophthalmology
(16 Reviews)
> Get Phone Number & Directions
2877 Crooks Rd Ste B Troy, MI 48084
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
Does this provider use current and safe equipment?
Yes
Was this provider friendly?
Yes
Does this provider remember you by name?
Always
Would you recommend this ophthalmologist to others?
Yes
Do you feel like this provider's office is well staffed?
Yes
by Anonymous xxx.xxx.50.33
March 21, 2014
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider give unbiased advice?
Yes
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous xxx.xxx.162.11
December 23, 2013
Would you recommend this ophthalmologist to others?
No
by Anonymous xxx.xxx.126.48
August 13, 2013
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
by Anonymous xxx.xxx.194.10
November 29, 2012
Does this provider remember you by name?
Sometimes, but not always
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Did the staff make you feel uncomfortable when you called with questions or concerns?
Somewhat, they should have been more polite
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.215.196
November 23, 2012
Here is why I have issues with this office:
1- I am pregnant. Pupil dilation is contraindicated during pregnancy, and they insisted I have my pupils dilated. Whether or not my gut is correct in believing this is a "money grab" situation, I am unhappy my health was not put first.

2- The only reason I called the office is because my endocrinologist scheduled a simple visual field test as a safeguard to ensure a tumor I have had not grown during pregnancy. (The alternative is an MRI, which is not recommended for pregnant women.) It has been LESS than a year since my last eye exam, and the office is insisting I receive a full exam when there is nothing wrong with my vision. My endocrinologist is simply trying to double-check there is no tumor growth.

3- After convincing them having my pupils dilated while pregnant is a bad idea, I was then told that I would need two appointments: 1) to meet with the doctor, and 2) to have a visual field test. If there is nothing wrong with my vision and a visual field test is ordered for a preventative reason, and a specific script from my referring doctor is provided to the eye doctor beforehand for reference, two separate appointments is completely unnecessary- especially when each involves a 60 minute wait in the waiting room!!

4- For my last appointment with this office, I had to wait in the waiting room for 60 minutes before even being assigned a room!

5- The receptionist Diane laughed at me when on the phone on the afternoon of 11/20. I found this rude.

6- I was told on 11/19 that on the morning of 11/20, the office manager would call me back the next morning. The entire next day, I did not receive any phone call from the office manager nor anyone else at the office. I found this rude.

I would never recommend this office to anyone!
by liss xxx.xxx.193.91
November 20, 2012
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
Was this provider friendly?
Polite Enough
Is this provider's business conveniently located?
Yes, it is very conveniently located
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous xxx.xxx.247.10
November 16, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.71.73
August 13, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.170.98
July 18, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.133.92
April 02, 2012
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Map and Directions
2877 Crooks Rd Ste B, Troy, MI 48084