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High Point Dental Care

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High Point Dental Care
High Point Dental Care
(19 Reviews)
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200 Eastchester High Point, NC 27262
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
I have only visited this dentist twice, first for x-rays and what was supposed to be a cleaning, but they told me I would need to make another appointment for the cleaning, so I went a second time. Both times they told me I really needed to have a crown put on my tooth (I had a root canal almost 2 years ago by a different dentist). They told me that they were trying to get ahold of my insurance company before they could schedule the crown to be put on. After 4 months, I decided to look for myself. I had no problem finding the information and for the last 2 days I have called and had to leave messages that were never returned.
by tired of waiting for them to return my call xxx.xxx.236.107
July 31, 2015
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Does this provider remember you and your circumstances at every appointment?
Mostly
Are you going to visit this provider again?
Yes
Were the restrooms clean at this provider's office?
Absolutely
by Anonymous xxx.xxx.152.0
December 09, 2014
I'm only leaving 1 star because I have to to post. They don't deserve anything.

The receptionist is sooooooo rude!!!!!! For this to be the first person you speak to on the phone from making appointments to canceling appointments she was absolutely out of hand. Excuse me if I made the appointment 6 months ago for my children and didn't remember and you called to remind me of the appointment the day before. I apologized and told her that I was sorry that I forgot about the appointment could I reschedule... She replied in a nasty tone that's what we give you reminder cards for... I said excuse me so she repeated herself. She then proceeded to say most people put them on their fridge... I said ma'am I not most people and why are you so rude? Without even giving her the option to look up another appointment I told her to just cancel his appointment because of her attitude and nastiness most likely I would've called back at a later time to get another appointment...but when she hung up on me when I was in the middle of my sentence I said never again will my children go there again!!!!!!! Dr. Lancaster just lost not 1 but 2 patients!!!!!
by Stephanie Phillips xxx.xxx.80.210
August 25, 2014
The receptionist is the rudest person I have ever encountered. She hung up on me and made me feel like I was doing something wrong because I needed to change my children's appointment. I don't know how she has lasted working there that long. The hygienist is wonderful, but it's not enough to keep me there. I am taking my family out of their practice - I pay too much money to be rushed and treated rudely.
by TT xxx.xxx.26.32
May 28, 2014
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Adam's Dad xxx.xxx.202.54
December 10, 2013
I called to schedule an appointment for myself and my son on Friday November 22, 2013. After being put on hold for quite a long period of time, I asked several questions and was treated so horribly by the woman who answered the phone, that I actually asked her if she was mad at me. Absolutely the WORST customer service that I have ever experienced!
by anonymous xxx.xxx.146.130
November 24, 2013
Does this provider have helpful information available online?
No, just a basic listings page
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Was this provider's office clean?
It was satisfactory
Does this provider treat every client equally?
Sometimes, but not all the time
by none xxx.xxx.4.248
November 13, 2013
This has been a very bad experience for me. This dentist works on multiple patients at the same time. My appointment was at 9 am. They called my name at 9:30am. I was out of the clinic at 9:40am. The Dentist spent about 30 seconds doing his 'comprehensive' exam before jumping back to a patient on the right who was in the middle of something major. I felt that they gave me the appointment just to take my cash. That Dentist had no time for me but his wallet had space for my money.
by Army Vet xxx.xxx.0.146
October 05, 2013
I felt like I robbed. His comprehensive exam took less than a minute. I only came out with one X-Ray and a $152 invoice. I would never go to him again. The front desk lady was kind of rude.
by Eddie xxx.xxx.88.190
September 24, 2013
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Do this dentist have a good professional reputation among other dentists?
Yes, they are recommended by other dentists
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
by David xxx.xxx.255.76
July 27, 2013
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Map and Directions
200 Eastchester, High Point, NC 27262