When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They were so nice and professional and even called me to remind me about my upcoming appointment. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible.