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Tanja de Marsche, D.M.D.

Nearby

Orthodontists

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Lawrenceville, NJ

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Tanja de Marsche, D.M.D.
Roberts & de Marsche Orthodontics
(14 Reviews)
> Get Phone Number & Directions
39 Franklin Corner Road Lawrenceville, NJ 08648
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Consumer Feedback

(14 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
3.5 star average for Recommended
Value
5 star average for Value
Was this provider's staff friendly?
Yes, they went above and beyond
Were you able to relax during your appointment?
Yes, I was completely at ease
Are you going to visit this provider again?
Without a doubt!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Does this orthodontist offer flexible financing options?
Yes, they had flexible financing options
by Anonymous xxx.xxx.175.145
January 27, 2014
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Lisa xxx.xxx.143.66
September 18, 2013
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Was this provider's staff friendly?
Yes, they went above and beyond
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
by Anonymous xxx.xxx.40.201
May 28, 2013
Are you going to visit this provider again?
Not if my life depended on it
Did this provider answer all of your questions?
No, I left confused and frustrated
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.
by Anonymous xxx.xxx.6.60
January 28, 2013
My friend's daughter got her braces here, so I visited Dr. DeMarsche based my friend's recommendation. My experience was less favorable, however. With orthodontics, I recommend shopping around...
Prior to seeing Dr. DeMarsche, our dentist/orthodontist had recommended we pull several of my daughter's baby teeth out (because they weren't coming in 'fast enough') with a very strong sales pitch for why we should go with them for orthodontics. Turned off, I turned to Dr. DeMarsche, who said that was just a lot of "unnecessary dental work; come back in 6 months". We did... and when we did, she took x-rays, took molds of my daughter's teeth, and said she needed to extract EIGHT baby teeth bc they're not coming in fast enough. And I got the whole sales pitch for how urgent it is to start right away. Because she was the 2nd doctor to tell me this, and bc my friend had recommended her, I went with it and signed to start treatment. Then I realized I got sucked into her sales pitch... how would my daughter eat/look with 8 teeth missing?! I went to see ANOTHER recommended orthodontist (free consult) who said 8 extractions is NOT necessary; the baby teeth will come out on their own, we should start after she gets more adult teeth. During the coming months we had a family medical crisis AND my daughter's baby teeth fell out one by one on their own. At the onset of our medical crisis, which is just a few weeks after our first visit I called DeMarche's office and told them right away that we had a family medical emergency, I cannot make the payments, we need to stop. The office told me "Don't worry; your balance is 0; everything will be alright." Surprisingly, for the next several months, we received EOB's (explanation of benefit) from insurance showing that DeMarsche was getting paid for monthly office visits WE NEVER HAD. For braces we NEVER GOT. I called again and they insisted we're not being charged for anything, our balance is ZERO, don't worry. (meaning, your insurance is paying us, we won't bill you.) It was only after few more calls (months later) that they actually stopped charging and taking money out of OUR insurance (which has a lifetime limit). I called our insurance to report to them that they've been paying for services NOT RENDERED. The insurance co told me the doctor's office needs to resubmit claim adjustments and return the money for services NOT rendered. (which would be under $1000.) It took a few more months (with their NEW billing person) for Dr. DeMarsche's office to finally ADJUST their charges and agree keep money for ONLY the services rendered (records/x-rays from 1st visit) and return most of the money that was collected 'in error'. To the new billing person's credit, she admitted they should have stopped taking the payments after my FIRST phone call, not after several. She was the one to finally agree to correct the situation rather than just tell me "not to worry, your balance is zero" (while taking the money from our insurance).
I respect Dr. DeMarsche's education and the opinion of any happy clients she may have had, but I question the ethics of the practice - both in recommending what is best for the patient and in how they (mis)handled our billing & insurance.
I read another review (for their Phila office) that agreed that their visit w/Dr. DeMarsche seemed like a big sales pitch to them. It's too bad that some doctors seem to care more about making profit than the patient's best interest.
by ethics are important xxx.xxx.69.115
January 24, 2013
Does this provider remember you and your circumstances at every appointment?
Yes
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Was it easy to make an appointment with this provider?
Yes
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous xxx.xxx.116.133
December 04, 2012
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.193.79
November 07, 2012
Did this provider have reasonable prices?
Absolutely!
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Was the waiting area spacious?
Yes, extremely spacious
Did the orthodontist spend time with you during your visit?
Yes, they were with me almost my whole visit
Does this provider treat their staff well?
Yes, they treat their staff with respect
by SALMA KHAN xxx.xxx.51.2
October 11, 2012
Did this provider answer all of your questions?
None of my questions were answered
by Anonymous xxx.xxx.20.240
August 19, 2012
Dr. Roberts is attentive and an excellent clinician. He has provided very careful orthodontic care to manage a very difficult maloclusion. The staff is very friendly and professional. I was very satisfied with my treatment.
by alleycat xxx.xxx.122.85
January 22, 2012
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Map and Directions
39 Franklin Corner Road, Lawrenceville, NJ 08648