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K & W Family Dental Llc

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K & W Family Dental Llc
K & W Family Dental Llc
(17 Reviews)
> Get Phone Number & Directions
236 Ernston Road Parlin, NJ 08859
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Consumer Feedback

(17 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
My husband and I had nothing but headaches from this office and his staff! Went in for a cleaning for both of us and my husband needed a filling. Paid everything we needed and was told if we got a bill to ignore it because we paid. Well, we did get a bill for everything we paid and more. When I called Tony who works at the office was rude and said the insurance company paid their 100% for the cleaning and exam but their charge was more and we needed to pay that too! What? When the dentist contracted to take my insurance he has to accept the payment that they pay . If it isn't enough for him why is he accepting this insurance. After back and forth and speaking to Tony who works there he told me I better look at my explanation of benefits and when I asked him to explain again why I owe anything he told me very nastily I already told you twice...of all the nerve! Maybe he better look at the explanation of benefits because it said I was paid in full for the cleaning and exam and already paid for the balance of x rays and had the proof from my master card. I thought we found the perfect place to go for our dental issues but I was wrong. This dentist and his staff has caused us nothing but stress and it was for cleanings and a small filling. Can you imagine what I would go through for major work? Nothing but grief. I would not tell anyone to go there. Awful experience!
by Stressed! xxx.xxx.25.225
November 13, 2017
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Somewhat
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Maybe
Did this provider give the impression that they cared about your concerns?
Yes
by Anonymous xxx.xxx.1.212
December 09, 2014
I had been looking for local dentist to service my implants. Thankfully I found Dr. Keller. He is knowledgeable and solved my problem immediately. He and everyone on the staff were nice and friendly. I was thoroughly satisfied with the service and will be returning as the need arises. I would definitely recommend them to my loved ones. The one thing that I really enjoyed about this place was their high level of customer service. They were ready to see me when I showed up for my appointment.
by Ernestine xxx.xxx.63.51
September 06, 2013
My family had just been there. I set an appointment for my 11 year old son and my 35 month old son. The receptionist was rude to me saying they're not pedodontists, and said what could they do to my son for his visit. She even asked me who gave me the appointment. I told her it was his first visit and I wanted him to see his big brother so it would be easier for him to get used to the future visits. During that time my baby was also with me and was getting fussy, and the same receptionist called me out saying she's on the phone, she's like motioning to keep my baby quiet. They should understand these circumstances. Can't she be considerate enough? Their name says K &W Family Dental, assuming that they cater to all members of the family. I am giving this office 2 stars for the great service they gave to my 11 yr old son for the past 2 years. The assistant who assisted me with my 35 month old was nice and I appreciate it. I am looking for a new dentist right now because I don't want to see that receptionist anymore. I hope she knows who she is.
by DisappontedMom xxx.xxx.107.37
April 22, 2013
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.76.24
March 29, 2013
Did this dentist provide helpful oral health techniques you could practice at home?
No, I wasn't given any helpful advice
Was this provider's office too cold?
No, it was fine
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's staff friendly?
Yes
Was this dentist's staff friendly?
Yes
by Anonymous xxx.xxx.164.34
November 21, 2012
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. Mike Keller has been my dentist for years and I now use him for my kids as well. Great dentist, awesome staff. A++ recommendation
by Samantha S xxx.xxx.181.138
August 16, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.193.1
August 07, 2012
They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. The office was very easy to locate. I didn't have any trouble finding it at all. They were so happy to answer each and every question I had. They also encouraged me to call if I need any more answers in the future. All the equipment at this office is state-of-the-art. I feel very safe here because I know it's safe and current. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here.
by Alicia
December 14, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Did this dentist pressure you to get any unnessary dental procedures?
No, they never pressured me
Does this provider give unbiased advice?
Yes
Do you trust this dentist to only recommend dental procedures you need?
Yes, I trust them
Was there annoying music playing while you waited or during your visit?
Yes, but it didn't bother me much
by Anonymous
August 16, 2011
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Map and Directions
236 Ernston Road, Parlin, NJ 08859