Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Did the staff call you to remind you about your upcoming appointment?
No, I don't think they cared whether I showed up or not