I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. It is obvious that their office is cleaned regularly. It was fantastic. They didn't call me to remind me about my upcoming appointment, but I really didn't need a reminder. It would've been nice if they had called me but it wasn't essential. The toothpaste they used during my cleaning tasted great. It made the experience that much better.