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Shields Family Dentistry

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Shields Family Dentistry
Shields Family Dentistry
(3 Reviews)
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600 Whitney Ranch Drive Henderson, NV 89014
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Consumer Feedback

(3 Reviews)
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Nicole xxx.xxx.114.240
August 21, 2012
So, my hygienist Kim works at this location (Henderson) on Fridays, which happens to be my day off. So, I change dentist because of her and it works well because of my schedule. Kim is great by the way.

I called the office and asked if they took my insurance, they said yes. So, I went ahead a schedule an appointment. On 2/24/12, I went there, fill out the standard forms for new patients, and asked the front desk girl if I would have to pay anything out of my pocket for a x-ray and a cleaning that I would be getting. She said no, my insurance will cover it.

I went ahead and got my cleaning, and on 8/1/12. I got an invoice saying that I had owed them $120. I talked to Samantha and she said she would look into it and call me in a few days.

Days / Weeks went by, no phone call, no voice-mail. I called, left a message, no return. I finally got a hold of Samantha on 8/13/12 and she said that my insurance only covered part of the $250 bill and that is why I was owed $120.

I would be very careful when dealing with this place when it comes to billing. There website says "Out Patients are treated like family!" Maybe like a Stepchild.
by Ace xxx.xxx.87.116
August 17, 2012
They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. This provider sometimes has promotions going on but only if you ask. You really have to look hard to find coupons. My teeth cleanings have always been very comfortable, and I've never experienced any pain. They always go above and beyond to make sure I'm relaxed.
by garysgirl
February 28, 2011
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Map and Directions
600 Whitney Ranch Drive, Henderson, NV 89014