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Springville Dental Arts Group

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Springville Dental Arts Group
Springville Dental Arts Group
(12 Reviews)
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291 East Main Street Springville, NY 14141
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Consumer Feedback

(12 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
5 star average for Recommended
I have Dental Pay Plus. With this ins, cleanings are free. I recently moved to the area and was looking for a new dentist. I called 3 dentists before springville dental arts. My first question was "do you accept dental pay plus". They told me "no". Then I called SD arts group. They told me. "Yes, we do." I was happy and made appointments for my wife and daughter. The day came for their appt. After the cleanings, on their way out, my wife was told "That will be $98." Needless to say, I was quite upset. I called to question them and was told that "We told you we are not a provider but we accept dental pay plus." First, nice try backtracking because the only response I got was "yes we do." Second, although I wasn't told that, what does that mean? And the receptionist is rude and unhelpful. I believe it was her fault for saying they accept it in the first place. Now I'm being threatened with collections and I believe this is unfair and I have been scammed. I wouldn't have thought a dentist would resort to these sort of practices just to make $100.
by Shawn xxx.xxx.58.169
July 23, 2014
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this dentist allow you to regularly rinse your mouth during your procedure?
Absolutely, I was able to rinse every few minutes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Alice xxx.xxx.99.240
November 27, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by steve hotchkiss xxx.xxx.217.53
March 12, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
by Anonymous xxx.xxx.58.192
January 27, 2012
Was it easy to find parking at this provider's office?
Yes, it was convenient
Does this provider offer flexible appointment times?
Yes
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
by Anonymous
October 31, 2011
I was completely satisfied with my visit and feel that it was time and money well spent. I am lucky to have such a kind and caring dentist as Dr. Smith is. He is always concerned about how I am feeling and that I am comfortable. He takes such good care of me and I am not so afraid to go on a regular basis.
by no more pain
October 30, 2011
It was nice of them to offer some sample toothbrushes and toothpaste for me to take home. I was able to figure out which toothpaste I liked without having to buy anything. They had a huge selection of magazines in the waiting room. I was able to find some of my favorites and they kept me entertained while I was waiting for my appointment. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I was amazed at how wonderfully they treated each of their staff members. They were so appreciative and thankful. I've never seen any employer treat their staff better, and it made me want to come back that much more. I'm very confident that my health is their top priority, and I know they would never recommend any sort of dental procedure that I didn't need. I trust them completely.
by franc
September 26, 2011
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous
July 26, 2011
Do this dentist have a good professional reputation among other dentists?
Yes, they are recommended by other dentists
by Anonymous
July 18, 2011
The dentist and staff were very friendly and accommodating. They didn't even give me that disapproving tone when I had to make another appt due to a missed one. Are consistantly nice and professional and called me to remind me about my upcoming appointment.
by SK
July 14, 2011
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Map and Directions
291 East Main Street, Springville, NY 14141