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Waterloo Dental Associates

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Waterloo Dental Associates
Waterloo Dental Associates
(48 Reviews)
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475 East Waterloo Road Akron, OH 44319
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Consumer Feedback

(48 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Did this dentist give you your invoice promptly?
Absolutely! They gave me my invoice before I had even asked for one
Was the chair you sat in during your dental procedure comfortable?
Definitely! It was one of the best dental chairs I've ever been in!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.34.131
July 17, 2013
I took my 6 year old son here. We were told both of us could be seen in an hour and a half. Once we arrived the lady said condescendingly, "I don't know who would've told you that because it's not true." So I had to cancel my appointment. When we FINALLY went back to get the xrays, the assistant tried so hard to shove the mouth pieces into my son's mouth that she cut BOTH corners of his mouth until they bled in addition to making him dry heave from gagging him.
I just want to say thanks to this horrible dentistry because we have had to find a new dentist that was child-friendly and due to his awful anxiety and fear, we have to do nitrous for my son's teeth repairs. You have basically ruined a child's lifelong experience with a dentist.
by Anonymous xxx.xxx.205.154
May 21, 2013
Was the water they used during your teeth cleaning a comfortable temperature?
Yes, it was fine
by Anonymous xxx.xxx.167.37
March 20, 2013
Did your teeth cleaning feel rushed?
Not at all. They took their time and made sure I was satisfied
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
by Anonymous xxx.xxx.54.145
February 27, 2013
Does this provider offer flexible appointment times?
Yes
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Does this provider promptly return your phone calls?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Were the waiting room chairs comfortable at this dentist's office?
Yes
by DEE B xxx.xxx.32.30
January 28, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did you experience excessive oral pain after you left your appointment?
No, I was in a little pain but it wasn't excessive
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
by Anonymous xxx.xxx.160.198
December 23, 2012
Would you recommend this dentist to others?
Yes
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider always put the customer first?
Yes, they always put customers first
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
by Kris xxx.xxx.157.82
December 13, 2012
Changing medical providers is never easy. Moving from out of state makes it that much more difficult. Once I found Waterloo Dental, I had no reason to continue looking. Dr. Novak is very caring and attentive. I expect to remain a patient here as long as I live in the area. I am confident that Dr. Novak always has my best interest in mind when recommending any services.
by Daniel B. xxx.xxx.231.172
November 27, 2012
Did this provider prominently display their diplomas or business license?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
Did this provider seem up-to-date with the current advancements in their field?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Aleta Brown xxx.xxx.92.24
October 16, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
No, they were rude
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.196.33
September 14, 2012
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Map and Directions
475 East Waterloo Road, Akron, OH 44319