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Bright Smile Family Dentistry - Norman

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Bright Smile Family Dentistry - Norman
Bright Smile Family Dentistry - Norman
(9 Reviews)
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224 West Gray Street Norman, OK 73069
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Does this provider always put the customer first?
Yes, they always put customers first
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Yes, I was given all the information before my treatment
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.68.96
April 15, 2013
I went in for a routine cleaning; I wasn't expecting the best results since I hadn't been to a dentist since around 2006. I ended up having three small cavities (expected). He went on to also tell me that I should get a crown on a filling from my childhood because it would crack. Granted, he told me it could be next week or up to 10 years. However, he set up an appointment for January and said we could do everything (routine cleaning and cavities included) at that time. He didn't offer to fill my cavities then or set up an appointment within the next month (he knew my health insurance would be ending August 31). Although he did sit and talk with me about the appointment and answer all of my questions, we did it in the "waiting room"/"front desk"/"check out". My information (though none of it really something I completely needed to find confidential) was put out there for any one in the "waiting room" to hear. Also, you can see into every single "exam room" from the "waiting room". Pretty ridiculous.

After all of this, I decided that I wanted to get a second opinion about the crown ($500 even with my insurance - a $1000 procedure without insurance). When I went to get complete copies of my records from Bright Smile Dentistry a week or so later, I made sure to make note of their hours before going; they opened at 8am. I arrived at 8:30 but ended up having to wait in the car for 15 minutes. I also called them at 8:40 and was put on hold for 5 minutes before I saw someone in scrubs walk up to the door, unlock it and go in - I just hung up on the terrible hold music I listened to for 4.9 consecutive minutes. It took a reasonable amount of time to get my records, but neither of the assistants that came in while I was there were friendly.

Upon going to a new dentist (Dr. Jeffrey Austin on S. Berry), I provided the xrays, but he couldn't tell anything from the fuzzy xrays BSFD provided. He took a new xray and said he would never have even noticed that the old filling had any problems or believed that something would need to be done about it even remotely soon.

Final point: Bright Smiles (Decay Underneath) mentioned that I wouldn't need to worry about my wisdom teeth for about a year though once they come in I will want to have them all taken out because they are in my nerve canals... or something like that. I ended up having a lot of pain in my upper left wisdom tooth. The next week. I digress. Dr. Austin explained that wisdom teeth are extremely unpredictable. I should be fine, though I might have minor pain - oralgel would help with the discomfort until insurance could cover the procedure.
by Veronica xxx.xxx.227.97
September 14, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.63.64
June 07, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.194.70
February 09, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by todd xxx.xxx.38.26
January 13, 2012
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Did this dentist explain your dental procedure to you?
Yes
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
by Anonymous
November 02, 2011
I've already told my friends and family about the fantastic experience I had there. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They always take the time to listen to me. I know they really care about me and what I have to say. It's very reassuring to know that they are recommended by other dentists. It gives me confidence that I'm going to a professional.
by Sal
June 22, 2011
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
June 04, 2011
Did this dentist explain your dental procedure to you?
A little, but I wish they had explained it more thoroughly
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Was this provider's office clean?
It was satisfactory
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
May 12, 2011
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Map and Directions
224 West Gray Street, Norman, OK 73069