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The Shoebox-Pediatric Dentistry

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The Shoebox-Pediatric Dentistry
The Shoebox-Pediatric Dentistry
(16 Reviews)
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15160 Northwest Laidlaw Road Suite 105 Portland, OR 97229
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Consumer Feedback

(16 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did this provider answer all of your questions?
None of my questions were answered
Did your mouth feel clean after your appointment?
Not at all, it felt dirtier than it did when I arrived
by Anonymous xxx.xxx.129.209
October 29, 2013
We have used this dentist for pediatric dentistry and orthodontics. We paid in full for the ortho treatment. Problem is - they've had 2 orthodontists in 2 years. Now, the second orthodontist is leaving. My daughter is suppose to get her braces off in 2 months and we are left figuring out what to do. I spoke with the office manager and she said she didn't know what Dr Tsu's plan was for a new orthodontist. She kept saying that Dr Tsu is trained in orthodontics. I asked if he is an orthodontist and she said he doesn't call himself an orthodontist. Hello. Are they trying to be misleading? Either he is or he isn't an orthodontist. We paid in full for an orthodontist and are now left figuring out what to do. This place used to be well run, but they have had lots of turnover and it doesn't appear to be well managed any longer. The office staff seems to be inexperienced. My recommendation is to wait until they are more stable before using this practice.
by Anonymous xxx.xxx.44.21
October 10, 2013
Does this provider leave you on hold for a long time when you call?
All the time! I think I got a gray hair while I was waiting
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Did this provider show attention to detail?
Kind of, but not very much
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
by Anonymous xxx.xxx.116.170
April 20, 2013
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was the toothpaste used during your cleaning enjoyable?
Yes
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Was the chair you sat in during your dental procedure comfortable?
Yes, it was comfortable
by Anonymous xxx.xxx.198.171
March 18, 2013
Were the waiting room chairs comfortable at this dentist's office?
Yes
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Was this provider's staff friendly?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous xxx.xxx.88.30
March 07, 2013
DO NOT take your precious children here, this Dr. Does not care about patient pain.. his policy is that parents can not come back with your kids while getting treatment. Why??
Because he tortures the kids once the child is back there, of course if child is old enough to speak and tell you, that he hurt them. My daughter is 3 yrs o, I took her in for a filling, she came out with marks and scratches on both sides of the side of face and neck, she's speaks clear enough to tell me
"The Dr. Grabbed me really hard and it hurts"

I'm taking legal actions
by anonymous xxx.xxx.88.38
March 07, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider's office too loud?
No, it wasn't too loud
Was the dental equipment clean?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.32.129
February 28, 2013
Dr. Hsu has a policy of no parents in the treatment room. He and his assistants pulled my son's tooth before he was numb. My son tried to gesture his pain, and they told him that it will hurt more if he moves. My son ended up hurting quietly until he got in the car, then crying in pain until an hour later, when the anesthesia kicked in and my son was able to verbalized that he was finally numb. When I called the office, the assistant argued with me that he was fine and the Dr. told me that there was no pain with taking out that tooth. This conversation happened while my son was sobbing. They completely disregarded my son's pain during the treatment process and afterward. If I could give 0 stars, I would.
by Cmoffett xxx.xxx.185.204
December 07, 2012
I would never visit them again. I was very disappointed. My wife sat with our child in the treatment room for over an hour on the 1st visit. No apologies. 2nd visit wife sat with child in the treatment room for over 1.5 hours! No apologies or explanation. The doctor and just him alone was working on 7 patients at once! Way understaffed.

No way in hell I'd recommend this dentistry office. We will go somewhere else. Don't waste your time.
by Scott xxx.xxx.230.112
September 07, 2012
This is one kind of doctor that kids should avoid. He yield at kids when he is doing procedures, and wrap kids around with some kind of board.
by Greenlawn xxx.xxx.54.128
August 11, 2012
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Map and Directions
15160 Northwest Laidlaw Road Suite 105, Portland, OR 97229